Refund policy

This policy is part of our Terms of Service. You agree to both when you check the box at checkout. Nothing in it takes away consumer rights the law doesn't let a business waive. Please read the section for what you're buying before you pay.

Digital kits and downloads

This covers The Gift Keeper, The Sunday Fix, Kitchen Table Finance, Where Everything Is, the Parent Advocate Binder and any other kit or download we sell.

Sales are final once your kit is delivered. A digital kit can't be returned. Once you have the link, you have the whole thing. That's why each product page lists exactly what's inside, what it looks like, and what you need before you buy.

Your kit counts as delivered when we email you the link to your kit page. That email goes to the address you gave at checkout, usually within a few minutes. The download, the artifact link or the prompt on that page is the product.

We will fix it or refund it if:

• a file or link doesn't open or work, and we can't fix it within 5 business days of you telling us,
• the product is missing something the product page said it included, or
• you were charged twice for the same product by mistake.

Tell us within 14 days of purchase, and we'll fix it first. If we can't, we'll refund it to your original payment method.

We don't refund for:

• changing your mind, or not getting around to using it
• not having the AI account or plan the product page lists under "What you need"
• results that depend on your own information, choices or follow-through
• an AI tool giving a wrong or different answer. AI tools make mistakes, and every kit tells you to check what it produces.
• a change an AI company makes to its own product, pricing or plans after you buy. See "If an AI tool changes" below.
• buying a product you already own, unless you tell us within 14 days. Then we'll refund the second purchase or swap it for another kit of the same price or less.

If an AI tool changes. Our kits run inside AI tools we don't own, like Claude. If a change on their side stops your kit from working within 12 months of purchase, tell us. We'll update the kit or the instructions where we reasonably can. If we can't, we'll give you a credit for what you paid toward another Grit and Agency product. A price increase or plan change by the AI company doesn't count, as long as the kit still works.

Bundles are refunded as a whole, under the same rules, and not item by item.

Free and discounted copies. Kits received with a gift code, a free promotion or a 100% discount have no cash value and can't be refunded.

A refund ends your license. When we refund a kit, your right to use it ends. Please delete your copies, including the copy set up in your AI account.

Setup calls, and the month of questions with Wes

This covers the setup call sold with a kit or as an add-on, and the month of follow-up questions that comes with it.

• Book your call within 60 days of purchase. The booking link is in your confirmation email. The call itself can be later. If no times are open, tell us within the 60 days and we'll extend your booking window.
• Moving your call: free, once, up to 24 hours before the start time. Use the link in your Calendly confirmation.
• Within 24 hours, or a no-show: the call is used. If you're more than 15 minutes late, we may end or shorten the call.
• A full refund of the call price, if you ask before you've booked, or more than 48 hours before your booked time, and within 30 days of purchase. If you bought the kit and call together, we refund the call amount shown at checkout. If none was shown, we refund the bundle price minus the kit's price on the day you bought, never more than you paid. You keep the kit.
• After the call takes place, it isn't refundable. That includes the month of questions with Wes, which starts on the day of your call and ends 30 days later. Unused days don't carry over.
• If we need to cancel or move your call, we'll rebook it at a time that works for you. If we can't find one, you choose a full refund of the call price instead.

The intro class

• One per person, at the introductory price shown when you book.
• Moving to another date: free, up to 48 hours before the class. Use the reschedule link in your confirmation email.
• Within 48 hours of the class, or a no-show: no refund, and no move to another date.
• Seats aren't transferable. The intro class is one per person, so you can't send someone in your place. If you can't come, move your date so someone else can have the seat.
• The credit toward a series or track: what you paid for the intro class comes off the series price if you join within 72 hours of the class you attended. After that, the credit expires.
• If we cancel, you choose another date or a full refund.

Get Your Week Back (the four-week series)

Each series has a set number of seats. When you take one, somebody else doesn't get it, and we can't fill it again once the series starts. That's why this policy is firmer than an online course's.

More than 7 days before the first session, you choose one:

• a full refund to your original payment method
• a credit for the full amount toward a future series, good for 12 months
• sending someone in your place. Tell us their name before week one.

7 days or less before the first session:

• no refund
• a credit for the full amount toward a future series, good for 12 months
• you can still send someone in your place. Tell us before week one.

After the first session starts: no refund and no credit.

Missed sessions aren't refunded or credited. You're paying for a seat in the series, whether or not you attend each session. If you miss one, we'll catch you up before the next.

If it isn't working for you, tell us by the end of week two. Tell us what's missing and we'll try to fix it inside the series. If we can't, you get a credit toward a future series. This isn't an open refund window. It's a promise of a real conversation while there's still time to fix things.

If we cancel or move a session, we run it again at no cost to you. If we cancel the whole series, you get a full refund.

The Starting a Business Track (five-week cohort)

Each track has a set number of seats at the venue, and the group builds week to week.

More than 7 days before week one, you choose one:

• a full refund
• a credit toward a future track, good for 12 months
• sending someone in your place. Tell us their name before week one.

7 days or less before week one: no refund. You choose a credit for the full amount toward a future track, good for 12 months, or sending someone in your place.

After week one starts: no refund and no credit.

Early-bird and two-person prices follow the same rules. A credit is worth what you paid, not the full price.

Payment plans. The payment plan is a way to pay the full plan price in two parts. It isn't a way to try the track out. If you withdraw after week one starts, the second payment is still due. If you withdraw before then, the rules above apply to what you've paid, and we cancel the second payment.

Missed sessions aren't refunded or credited. If we cancel or move a session, we run it again at no cost to you. If we cancel the whole track, you get a full refund of what you've paid.

Corporate and employee sessions

• A 50% deposit confirms the date and is non-refundable. It covers the planning work and holding the date.
• More than 14 days before: the balance isn't owed, and we keep the deposit.
• 14 days or less before: the full fee is owed. We can't rebook the date on that notice.
• Rescheduling once, with more than 14 days' notice, is free, and the deposit carries over.
• A signed proposal that says something different from this section takes priority over it.

If you buy in person

If you pay for a class, series or track in person at one of our classes, away from our place of business, you may cancel within 3 business days of paying and get a full refund. Saturdays count as business days. Sundays and federal holidays don't. We give you the cancellation form when you pay. After those 3 days, the rules above for what you bought apply. Purchases made online through our checkout aren't covered by this section.

How to ask

Email wes_ai@gritandagency.com with your name, the email you used at checkout and what went wrong. A screenshot helps. We answer within one business day.

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank. Credits are good for 12 months, can't be exchanged for cash and are for you, unless this policy says you can transfer them.

We may decline repeated or excessive refund requests.

Please talk to us before your bank

A chargeback costs us a fee even when it's resolved in our favor, and we almost always fix things faster than a bank does. Asking you to contact us first is a request. It doesn't limit your right to dispute a charge or meet a bank's deadline. If you dispute a charge, we'll send the bank:

• your order,
• your agreement to this policy at checkout,
• the delivery email and your access to the kit page or your attendance.

Access to the product is paused while the dispute is open. See section 10 of our Terms.